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RETURNS & EXCHANGES POLICY

Returns Policy-Two Sisters Instyle

Thank you for shopping with Two Sisters Instyle. 

  • All full priced items can be returned for an online store credit within 14 days of receiving your parcel
  • 30 days for International orders. 
For your item to be eligible for return it must be:
    • unworn
    • in the same condition that you received it
    • in the original packaging with tags still attached
    • free of any makeup or deodorant stains 
    • free of any odors or smoke smell
If the item is deemed unsellable it will simply be returned to the customer.
As TWO SISTERS INSTYLE is not liable for loss of an item being returned we HIGHLY recommend that you use a traceable delivery method for returning your item to us- e.g Registered, trackable Standard Post or Express Post. 

A restocking fee may be issued at our discretion if your return is accepted outside our normal returns policy.


 

HOW TO RETURN AN ITEM

 
 1. Log in our Returns Centre with your order number and email address stating your reason for return.
 
2.  Once we receive your Return Request, please wait for our email of approval confirming your return with the RMA return number.

3.  Please write down RMA return number on your order invoice.
  
4. You will need to cover the return postage,
please also ensure to send your order with an activated tracking number
and have this information accessible.

Please send all returns to the following address:
TWO SISTERS INSTYLE
PO BOX 579
REDBANK PLAINS QLD 4301


FAULTY ITEMS

All items are thoroughly inspected before being sent out to our lovely customers to ensure a high level of quality in the garments you purchase from us. We are happy to replace, repair, or refund in the case of a manufacturing fault. You can email info@twosistersinstyle.com (or by using the contact form) if you believe your garment has a fault.

SALE ITEMS

All Final Sale Items cannot be returned for a refund or exchange. Any Final Sale Items which are returned will be refused upon delivery and returned to sender. 

REFUNDS

Refunds will only be provided if an item is assessed and deemed to be faulty. Please contact TWO SISTERS INSTYLE Customer Service Team to be approved for a refund for damaged of faulty products.

STORE CREDIT

Returned items will be issued as a Store Credit to the customer. Refunds will only be offered if the item has a manufacturing fault and cannot be replaced or mended.

Due to the popularity of our range we cannot guarantee that we will have a different size in stock to exchange. For this reason any returns will automatically be issued as a Store Credit that will allow you to revisit our site to either purchase a different item or the same item in a different size, provided it is available.

CANCELLATION OF ORDERS

Once an order is placed and paid for we cannot cancel the order for a full refund however we can refund in the form of a store credit.  If you would like to change your mind on an order you will need to contact us immediately within business hours, if the order has not been shipped we can cancel the order for you and apply a store credit to your account.

RETURN ITEMS

Returned items will be issued as a Store Credit to the customer. Refunds will only be offered if the item has a manufacturing fault and cannot be replaced or mended. We only offer store credit for the value of the item less any discounts used and/or shipping paid. Rejected items will be sent back to customers but at customer’s own expense

EXCHANGES

  • To exchange an item place a new order for the different size, colour or style
  • Then reach out to us for an exchange. Just let us know you already purchased the exchange. We will then refund your original order once we have received and processed your exchange.
  • You cover the costs associated with return shipping. We will exchange your item(s)
  • If the item has changed in price since your original purchase,we will be happy to honor the original price on the new size. 

AFTERPAY RETURNS

If you return an item purchased through Afterpay, will be issued as a Store Credit for the full amount of the return to the customer.
Please note, your personal agreement with Afterpay will still stand and you will continue to pay any scheduled repayments. 

If you still have questions? CONTACT US or leave a message below. We would love to hear from you!