RETURNS & EXCHANGES POLICY
Thank you for shopping with Two Sisters Instyle.
CONDITIONS OF RETURNS
All full priced items can be returned within 14 days of purchase (30 days for International orders) for a store credit only. Store credit is valid for 12 months.
For your item to be eligible for return it must be:
As TWO SISTERS INSTYLE is not liable for loss of an item being returned we HIGHLY recommend that you use a traceable delivery method for returning your item to us- e.g Registered, trackable Standard Post or Express Post.
SALE ITEMSAll Final Sale Items cannot be returned for a refund or exchange. Any Final Sale Items which are returned will be refused upon delivery and returned to sender.
Refunds will only be provided if an item is assessed and deemed to be faulty. Please contact TWO SISTERS INSTYLE Customer Service Team to be approved for a refund for damaged of faulty products.
Returned items will be issued as a Store Credit to the customer. Refunds will only be offered if the item has a manufacturing fault and cannot be replaced or mended.
Due to the popularity of our range we cannot guarantee that we will have a different size in stock to exchange. For this reason any returns will automatically be issued as a Store Credit that will allow you to revisit our site to either purchase a different item or the same item in a different size, provided it is available.
CANCELLATION OF ORDERS
Once an order is placed and paid for we cannot cancel the order for a full refund however we can refund in the form of a store credit. If you would like to change your mind on an order you will need to contact us immediately within business hours, if the order has not been shipped we can cancel the order for you and apply a store credit to your account.
Returned items will be issued as a Store Credit to the customer. Refunds will only be offered if the item has a manufacturing fault and cannot be replaced or mended. We only offer store credit for the value of the item less any discounts used and/or shipping paid. Rejected items will be sent back to customers but at customer’s own expense
- To exchange an item place a new order for the different size, colour or style
- Then reach out to us for an exchange. Just let us know you already purchased the exchange. We will then refund your original order once we have received and processed your exchange.
- You cover the costs associated with return shipping. We will exchange your item(s)
- If the item has changed in price since your original purchase,we will be happy to honor the original price on the new size.
If you return an item purchased through Afterpay, will be issued as a Store Credit for the full amount of the return to the customer.
Please note, your personal agreement with Afterpay will still stand and you will continue to pay any scheduled repayments.
If you still have questions? CONTACT US or leave a message below. We would love to hear from you!